Introduction
This document is intended to set out our commitment to you, the
principles we seek to uphold at all times and our regulatory status.
Please ensure you read this document carefully.
We draw your attention to the paragraph below headed “Our liability
to you”, in which our liability to you is capped.
Regulatory status
We are authorised and regulated by the Financial Services Authority
(FSA). Our permitted business is:
· Advising customers on insurance contracts (recommending
specific insurance policies to customers)
· Arranging (bringing about) deals in insurance contracts (e.g.
introducing a customer to an insurer)
· Making arrangements with a view to transactions in insurance
contracts (e.g. helping a customer fill in a proposal form)
· Dealing as an agent in insurance contracts (entering into a
contract of insurance with a customer on behalf of an insurer)
· Assisting in the administration and performance of a contract of
insurance (e.g. notifying insurance claims to an insurer and
negotiating settlement of the claim on a customer’s behalf)
Our firm’s Registration Number is 302751. These details can be
checked on the FSA’s website www.fsa.gov.uk/register or by
contacting the FSA on 0845 606 1234.
We are committed to observing high standards of integrity and
dealing openly and fairly with all of our customers.
Note: Not all services and products offered are regulated by the
FSA.
Relationship
In our business relationship with you, we act as your agent in
arranging your insurance requirements. We are subject to the law of
agency, which imposes various duties on us. However in certain
circumstances we may act for and owe duties of care to other parties
such as insurers.
Our service to you
If we are to represent your best interests, then it is important that we
understand as much about you and/or your business as possible, to
enable us to provide recommendations for your insurance portfolio.
Therefore, we seek to:
· Offer a review of your circumstances and objectives in order to
establish your demands and needs
· Advise and make recommendations for insurance contracts that
meet with your requirements
· Confirm in writing our discussions and reasons for our
recommendations.
· We will inform you of the basis on which we provide advice, and
if requested by you, we will provide you with a list of the
insurers we have approached
Information about the proposed insurance
We will aim to ensure that:
· You are provided with sufficient information, in a
comprehensive and timely manner, to enable you to make an
informed decision about the contract that is being proposed
· We explain the differences in, and the relative cost of, the types
of insurances that we consider relevant to you
· We explain the key features of the proposed contract, including
essential cover and benefits, any significant exclusions,
excesses, limitations or conditions and details of the insurer
and period of cover

· If we recommend a product that does not meet all your
requirements, we will confirm to you which of your demands
and needs have not been met.
Confirmation of cover
We will provide you with written confirmation that cover has been
effected. It is important that you review all information upon receipt
and advise us immediately if the details of the cover do not meet
with your approval or do not reflect the recommendations made.
Making a claim
You must notify us as soon as possible of a claim or circumstances
which may give rise to a claim.
We will remit claims payments to you as soon as possible after they
have been received on your behalf. However we cannot guarantee
that a claims payment will be made in every instance.
We will provide you with every assistance in submitting a claim and
seeking to obtain reimbursement for you. However in the event that
an insurer becomes insolvent or delays making settlement we do not
accept liability for any unpaid amounts.
Costs and remuneration
We will:
· Provide premium costs for each contract being recommended
and if available, the options for paying the premiums
·We reserve the right to make an administration charge for any

 alterations to the policy during the policy period. The amount of

the charge will be made known to you at the time the change is

notified to us; this charge will not exceed £50’
· Be paid for arranging the insurance in the form of commission
paid to us by the insurers, unless we have an arrangement with
you that our service is provided for an agreed fee
· If a change in risk results in a return of premium or you cancel a
contract midterm,
we will retain all or part of any commission or
fee to cover administrative costs. In respect of cancelled
contracts, this only applies if the contract is not replaced by
another policy.
As well as any commission or agreed fee as appropriate, we may be
entitled to benefit from payments made to us in relation to earnings
we are able to generate due to business volumes placed with certain
insurers and their underwriting performance or with the providers of
premium finance, and, through the management of cash balances
held on behalf of insurers and clients. None of these are cross
referenced to any individual client or clients.
You are entitled, at any time, to request information regarding any
commission which we may earn as a result of placing your insurance
business.
To assist us in satisfying your needs, we sometimes ask other
brokers to assist us in the placement of your business where we
believe that this is to your benefit. Unless a fee arrangement has
been agreed, these brokers will usually be paid by commission,
which will be included in the premiums charged.
Client money
In order to ensure adequate protection in relation to the proper
handling of client monies, we notify you of the following:
In the majority of cases we act as agents for insurers, for the
purpose of handling premiums, premium refunds, and claims
settlements. In these circumstances we receive such money as an
agent of these insurers. Where we do not act as agent for an insurer,
we hold money in a statutory or nonstatutory
client money trust
account. When we hold client money via a nonstatutory
client
money trust, this allows us, as trustees, to make advances of credit
to our clients. This facility:

· Enables a client’s premium obligation to be met before it is
remitted to us
· Allows premium refunds to be paid to a client before receiving
remittance from the insurer.
This facility does not allow us to:
· Make advances of credit to ourselves from the client money
trust
· Withdraw commission from the client money trust before we
have received the premium, in relation to the contract that has
generated the commission, from you.
If money within the client money trust is due to you and as a firm we
become liable to pay the money, we will:
· Refund the credit balance within 30 days of receipt from the
insurer
· Notify you if the refund is under £25 and hold the balance to
offset against future debts.
We may transfer client money to another person, such as another
broker or settlement agent, for the purpose of effecting a transaction
on your behalf.
This may include brokers and settlement agents outside the UK.
The legal and regulatory regime applying to a broker or settlement
agent outside the UK may be different from that of the UK and, in the
event of a failure of the broker or settlement agent, this money may
be treated in a different manner from that which would apply if the
money were held by a broker or settlement agent in the UK. Please
advise your usual contact if you do not wish your money to be
passed to a person in a particular jurisdiction.
Retail customers only
Although some interest will be derived from us holding client money,
we are satisfied that the amount of interest will not be more than £20
per client per transaction. Therefore, unless this amount is
exceeded, no interest will be payable to you.
Ongoing service and renewals
We will respond promptly to all queries and correspondence from
you. Any request for amendments to cover will be dealt with in the
same way as detailed above and we will provide you with full details
of the changes along with premiums or charges to be paid or
returned.
We will notify you of the renewal or expiry of your policy in good time
(and at least 21 days in advance for Retail customers) to allow you
to consider and arrange any continuing cover you may need. At
expiry or cancellation of the insurance we will, at your request, make
available all documentation and information to which you are
entitled.
Underwriters
Jelf Insurance Brokers Ltd utilises UK based insurers to obtain the
best terms and conditions available for our clients.
In selecting security, a wide variety of factors including financial
statements of the insurers in question are taken into account.
However, we cannot guarantee the future ability of any insurer to
meet policyholder obligations and therefore the final decision on the
suitability of any insurer must rest with you. Jelf Insurance Brokers
Ltd can provide whatever information we have available to assist you
in making this decision.
Our liability to you
Except in respect of injury to or the death of any person resulting
from our negligence (for which no cap on liability shall apply), our
liability to you for the services we provide shall not exceed
£25,000,000 in connection with any one event of or series of
connected events.
Your responsibilities
Duty of disclosure
It is your responsibility to provide complete and accurate information
to insurers when you take out your insurance contract.
‘Material Information’ is something that would have an effect on the
mind of a prudent insurer in estimating the risk or would affect their
judgment in deciding whether or not to enter into a contract of
insurance at all. If any material information is omitted or
misrepresented, insurers have the right to void the policy and return
the premium. In the event of a claim it could also mean that part or
all of the claim may not be paid.

Therefore, it is important that you ensure all statements you make on
proposal forms, claim forms and other documents are full and
accurate.
This duty of disclosure arises when the insurance is first taken out
and also on each subsequent renewal or amendment of it, and
therefore is a continuing duty and applies throughout the life of the
policy.
Alteration to risks
In the event that there are any changes in your circumstances or
business activities, these should be discussed with us immediately
as they may be considered to represent ‘material information’ with
resultant changes to your Insurance contract being required. You
should confirm any such changes to us in writing.
Your protection
Complaints
Should you have any complaint about the advice you have received
or a product which you have bought, please write to the
Compliance Officer, Jelf Insurance Brokers Ltd, Fromeforde
House, Church Road, Yate, Bristol, BS37 5JB (Telephone 01454
272727). If you do not receive a satisfactory response you may (if
eligible), subsequently complain to the Financial Ombudsman
Service (FOS), full details will be provided as a matter of course, or
you can contact the FOS via www.fos.org.uk or on telephone no:
0845 080 1800.
The Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation
from the scheme if we cannot meet our obligations. This depends
on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 100% of the first
£2,000 and 90% of the remainder of the claim, without any upper
limit.
For compulsory classes of insurance, insurance advising and
arranging is covered for 100% of the claim, without any upper limit.
Full details and further information on the scheme are available from
the FSCS via www.fscs.org.uk or on telephone no: 020 7892 7300.
Note: A copy of our written complaints procedure is available on
request. We also maintain Professional Indemnity Insurance.
Data protection and confidentiality
Information provided by you or obtained from other sources in the
course of our dealings with you, may be used by Jelf Group plc to
facilitate the provision of the service applied for or requested. Any
information received will be treated in accordance with the Data
Protection Act 1998.
From time to time, we disclose your personal (or other) information
to other companies within Jelf Group plc. We, or they, may use that
information to inform you of services which may be of interest to you.
If you prefer not to receive further information, please write to your
usual contact at Jelf Insurance Brokers Ltd.
Under the Data Protection Act 1998, you are entitled to a copy of
your personal data held by us upon request and you will be charged
a fee.
Cancellation rights (retail customers only)
As a Retail Client you have the right to cancel your insurance
contract within 14 days of receipt of full terms and conditions.
Law & jurisdiction
These terms of business shall be governed by and construed in
accordance with English law. In relation to any legal action or
proceedings arising out of, or in connection with, these terms of
business we both irrevocably submit to the jurisdiction of the English
courts.